Many are times when you are required to be out of the office to attend to potential clients. It may be collecting evidence, interviewing witnesses, or representing a client. It may be difficult for you to answer another client through the phone while busy with another client. Your clients will end up frustrated and will look for services elsewhere. To make it in a position to serve all the clients, it is important to have an answering service to help your clients get the service or the information they need from you. An answering service will help your law firm grow and is beneficial in different ways.
You Cannot Miss a Call
Clients will get frustrated if they make a call, and instead of having someone to answer them, they are transferred to a voicemail. An answering service will enable your clients to get service from your injury law firm round the clock. Therefore, you don't have to worry too much about losing clients due to your unavailability. The agents at the answering service will ensure that your clients are well handled, and their issues are taken into consideration.
You Will Focus on Practicing Law
Using an answering service will enable you to concentrate on your activities and still have other clients get served simultaneously. It’s because you will not have to spend a lot of time in the office listening to clients while you have others waiting for you elsewhere. The agents at the answering service will ensure that your clients get the best service despite your absence and still gain a reputation and more clients. Therefore, you can easily schedule your appointment with clients and still resolve personal injury law issues.
Answering Service as an Alternative to A Receptionist
Compared to an office receptionist, an answering service is more flexible because clients can answer their questions anytime, day or night. Human beings will always need a break from work, and you will find that a receptionist is likely to be out of the office at some point, and the client’s issues will be handled, leaving them frustrated. The same clients will negatively review your law firm and affect the reputation of your business. The reason being, when clients are looking for personal injury law firms, they are likely to go for one with a good rating from the clients who have been served previously. Therefore, an answering service is more effective because no customer will be let go without service.
Your Law Firm Will be Organized in A Better Way
With an answering service, you will not need to keep track of all the messages and calls made to your firm. The chats and calls are maintained in the system and easily retrieved for the clients to be called back. Retrieving the information will require a safe portal to access all the information and represent clients based on their needs.
Live to Answer at All Times
There are incidences such as accidents that do not wait, depending on how the situation is. Clients will contact you day and night, and they expect to be served. With the use of an answering service, your availability is well taken care of, and the clients will still get the service they need from you. Live answers will be provided to their questions, and the agents in the firm will notify you when the client requires urgent help in terms of legal representation.
Helps Clients Book Appointments
An answering service allows your clients to book appointments at any time because it has a 24 -hour coverage. In case of urgent appointments, the agents can route the appointments to you and assist them with their needs. With the online appointment, clients can book appointments and have them scheduled through an app. In that case, you will retain your customers and still get more clients because your service will be effective.
An Answering Service Enables Urgent Call Routing and Bilingual Service
Some clients need immediate service from you and may use different languages to make communication. Bilingual answering service can help because the customers will still get answers to their questions. Bilingual routing can also be enabled so that if an alien is not a native speaker and needs your immediate help, you will still manage to understand the customer and help them. With the routing service, urgent calls will be directed to you to make the call since clients will prefer talking to you rather than the virtual receptionist.
Clients can Access Your Web
The client will want to know about your law firm and its operations. With the answering service, they will answer their questions and have the web portal to read through. Therefore, it is easy to manage your clients correctly, with no much consultation as they know all your operations.
Clients Benefit from Specialized Services
If you have well-trained agents to help with the answering service, your clients will likely enjoy your services. The clients will feel that well-trained professionals are handling their issues. The agents will classify cases, and the client is given answers depending on the question's relevancy. An answering service will also help the client build confidence in your law firm because the agents expand your reach by using a different communication language.
There is Call Prioritization and Filtering
An answering service can filter issues depending on priority. In that case, you will only be interrupted if there is an urgent case that needs to be addressed immediately. The call center's service level ensures that clients get the help they need from your firm at the right time and conveniently. Therefore, you will be focused on what you will be doing at the moment and be assured that clients are still served, and calls are returned to customers to have their issues addressed.
The Law firm Remains Accessible Throughout
An answering service usually operates 24 hours a day and seven days a week. The office remains open for clients' issues to be addressed. Although they will not get direct service from you, they will have professionals handle their issues, and in case there is urgency. You are connected with the client directly. If you do not have an answering service, you will likely lose more customers because they will feel frustrated when they raise their issues, and there's no one to address them. They will look for other competitors who are available at all times.
An Answering Service is Cost-Effective
An answering service saves costs for clients because they only pay after getting the service they need. It is contrary to having a receptionist who, when you make a call, you will have to spend some money to contact them. It can be very costly, and clients may find it hard to manage the costs and will end up going to have their issues addressed in other law firms. For an answering service, you can make a chat for free, and you will only be charged once you get an answer to your question. The customization enabled by an answering service ensures cost-effectiveness.
After-Hours Answering Services Are Enabled
An answering service does not need a break. It ensures that your clients can still access the law firm even after you leave the office. Therefore, you are assured of having your clients being served at all times, and in case of emergencies, the answering service can relay the message to you and act immediately. You will not risk losing clients because of unavailability.
Consistency and Professionalism is Enabled
An answering service is set to give relevant and direct answers to clients’ issues. A specific question has a specific answer, and there is no single time there will be a difference in responding to a similar question. The way the answering service addresses the issues is also professional and polite. Therefore, the interaction with your clients will be of acceptable quality to ensure client retention.
Business Continuity is Ensured
There are times when you may be required to close the office if you have hired a live receptionist. Business continuity is not guaranteed because the clients will not be attended to and will look for the same services elsewhere. With an answering service, you are assured that the business will continue despite other issues. May it is holidays, weekends, and during the night, your clients will still get the feedback they need from your law firm.
There Is Client Retention
Injuries can occur at any time, and so can your legal help be required at any time. Clients who call your firm may require immediate attention while other issues can wait. When clients receive immediate attention and serve them professionally, they are likely to seek help from you the next time an issue arises. They will also refer others to you through the positive reviews they will write on your website. Therefore, you will retain a good number of clients as you win more.
Customization is Enabled
Different clients have different needs. They may choose different ways to communicate with you, depending on urgency or convenience. An answering service ensures the client can reach your law firm by using different means of communication. Some prefer emails, other messages, while others will use calls. Customization ensures none of your clients are left out with their issues. Whichever method they use, they will get the responses they need for you.
It Is Easy to Keep Track of Your Clients and Their Appointments
Keeping a record of your client and writing down all their information can be time-consuming and tedious. It can also make you miss appointments and, in turn, lose clients. The hustle can be reduced with the use of an answering service. An answering service can store all the information received from all the clients. It is stored safely in a portal that you can access ta your free time.
There is Enhanced Productivity
An answering service works on its own and saves time for other production issues. Your staff will not be glued to responding to clients but will be handling other clients to ensure efficiency in the services. Staff will only be required if there is an issue or clients who need to talk to a live agent. As an attorney, you will also not spend time in the office listening to clients. The answering service will do it for you, and you will access the information later for your action.
Confidentiality for Clients Issues is Ensured
When clients contact your law firm, they expect to have their information kept private for their safety, reputation, and other reasons. Disclosure of the information can lead to issues that may affect the client negatively. An answering service can keep all the information confidential and is only accessible by the party involved. You can set login details to ensure no one interferes with information. Therefore, there will be trust that you will create with your clients, and they will be confident to approach you in later days.
What Clients Expect from You
When clients contact your personal injury law firm, there are specific things they expect to get from you. You should possess the qualities that ensure the clients are happy with your professional services. Clients want:
Clients Want an Expert
Clients will always look for a reputable and experienced attorney to handle their issues. There are different ways they will learn about your services. They can ask friends, access your information from the internet, and look at the reviews done by the previous clients you have served. Clients believe an expert attorney has increased chances of winning in case there are court cases.
An Effective Communicator
Communication is critical in a personal injury law firm. Injury matters are sensitive and require attention and professionalism when handling them. If you cannot communicate well with your clients, they are likely to get the same help from other law firms. An effective communicator usually has a good relationship with their clients because of the next time and business growth. Therefore, you should ensure that you and your staff are well trained in communication skills for your business growth purposes.
An Attorney Who is Organized
An organized attorney plans well on how and when to attend to their clients without fail. An organized attorney can keep their word based on the appointments made by the clients. The reason being, clients want attention when it comes to their turn to have their issues addressed. You should be organized so that you can attend to urgent issues first before proceeding to the others. That way, you will likely attract new clients to your personal injury law firm and retain the existing clients.